Jesters Loyalty Program - Terms and Conditions

Effective Date: 24/11/2025
Program Name: Jesters Loyalty Program
Business Name: Jesters IP Pty Ltd

1. Introduction

These Terms and Conditions govern participation in the Jesters Loyalty Program (“Program”) operated by Jesters IP Pty Ltd (“we,” “our,” “us”). By joining or using the Program, you agree to these Terms and Conditions.

2. Eligibility

• The Program is open to individuals aged 12 years or older.
• Employees of Jesters IP Pty Ltd and their immediate families are eligible.
• Membership in the Program is free.
• One account per member. Duplicate accounts may be merged or closed at our discretion.

3. Joining the Program

Customers can join the Program by downloading the Jesters New Zealand app:

• Apple App Store
• Google Play Store

By joining, you consent to receiving Program-related communications (e.g., points balance, reward updates).

Members are responsible for ensuring their contact details remain accurate and up to date.

4. Earning Points

• Members earn 1 point for every $1 spent on eligible purchases.
• Points are calculated on the total amount spent, excluding discounts, taxes, delivery fees, and gift card purchases (unless otherwise stated).
• Points may take up to 48 hours to appear in your account.
• Bonus points may be awarded for joining the Program, birthdays, referring friends, or promotional offers, subject to their own terms.

5. Redeeming Rewards

• Every 10 points = $1 in rewards.
• Rewards can be redeemed once they reach a minimum value of $5.
• Rewards can be applied to all products, both in-store and via online order-ahead.
• Points and rewards are non-transferable and have no cash value.
• Once redeemed, points are deducted from your balance and cannot be reinstated

6. Program Locations

The Jesters Loyalty Program is valid at participating Jesters stores across New Zealand.

The Program is not valid at the following locations:

• Petrol & Convenience stores, including, but not limited to, Jesters at: Atlas, BP, Caltex, Gull & Shell
• Cinnabon® stores

7. Gift Cards

• Jesters e-Gift Cards can be purchased via the Jesters New Zealand app, online via jesters-pies.co.nz, or in-store.
• Physical Gift Cards can be purchased at participating locations, subject to availability, or by contacting head office:
  • +64 9 123 4567
  • info@jesters-pies.co.nz
• Points cannot be earned on Gift Card purchases, but Gift Cards can be used to pay for eligible purchases and earn points on the products purchased with them.
• Gift Cards are non-transferable and cannot be redeemed for cash, except as required by law.
• Lost or stolen Gift Cards will not be replaced.

8. Order Ahead

• Members can earn and redeem points when using the Order Ahead feature via the Jesters New Zealand app.
• A surcharge applies to all order-ahead purchases.
• Points will only be credited after the order has been completed and paid in full.
• Any discounts or promotions applied to order-ahead purchases will be considered when calculating points, as stated in Section 4.
• Rewards can be redeemed when placing orders through the app, subject to minimum reward values and availability.

9. Existing Members

• If you are a member of a previous loyalty program, you can transfer your points by logging into the Jesters New Zealand app using your registered email address.
• Your details and points will be available immediately in the app.
• Any transferred points or rewards will be subject to the Program rules in effect at the time of transfer.
• Once transferred, your previous loyalty account will be closed, and all future points and rewards will be earned under the Jesters Loyalty Program.
• You can still scan your card in-store or ask a team member to search for you by name or email.

10. Lost Phone / Account Access

If you lose access to your phone or account, you must notify us immediately. We may verify your identity before restoring access, which may include confirming your email address, recent transaction history, or other identifying information.

We are not responsible for any unauthorised use of your account prior to notification. Points and rewards already redeemed by another party cannot be reinstated.

11. App Functionality & Technical Limitations

The Program app and related services are provided “as is” and may occasionally experience outages or technical issues beyond our control. We do not guarantee uninterrupted or error-free access to the app.

Members are responsible for ensuring their device and app are compatible and up to date.

12. Right to Correct Errors

We reserve the right to correct any errors, inaccuracies, or omissions in the Program, including points allocations, rewards, or pricing, whether caused by system glitches, human error, or other technical issues.

If an error occurs, we may adjust points, rewards, or account balances to reflect the correct value. We are not liable for any loss, inconvenience, or missed benefits resulting from such corrections.

13. Refunds & Adjustments

Points or rewards earned from purchases that are later refunded, cancelled, or adjusted will be reversed. We may adjust your points balance or revoke rewards to reflect the accurate transaction value. Members will be notified of any adjustments.

14. Expiry

• Accumulated points do not expire.
• Rewards earned through joining the Program, birthday gifts, or referring friends expire 1 month after being applied.
• Expired rewards cannot be reinstated.

15. Account Misuse

We may suspend or cancel your membership if:

• Fraudulent or abusive activity is detected,
• You breach these Terms and Conditions, or
• You misuse the Program in any way.

16. No Resale or Commercial Use

Points, rewards, and benefits earned through the Program are for personal use only. They may not be sold, transferred for commercial gain, or used for any business, promotional, or commercial purpose without our prior written consent. Any attempt to do so may result in account suspension or cancellation and forfeiture of points and rewards.

17. Changes to the Program

We may modify, suspend, or terminate the Program or these Terms and Conditions at any time with reasonable notice. If the Program ends, all unused points or rewards will expire on the termination date.

18. Privacy

Your personal information is collected and managed in accordance with our Privacy Policy. Information will be used solely for the administration of the Program and related marketing, unless you opt out.

19. Liability

To the extent permitted by law, we are not liable for any loss, damage, or injury arising from participation in the Program or from the use of any reward.

20. Contact Us

For questions about the Program, please contact:

Jesters New Zealand Pty Ltd
enquiries@jesters-pies.co.nz
+61 8 9309 2200
1/34 Prindiville Drive, Wangara
WA Australia 6065